Shipping policy

At DOZPrint, we work hard to ensure your order is produced and delivered as quickly and safely as possible. Please review our shipping policy below for details on processing times, shipping methods, and other important information.

1. Order Processing Time

All orders are processed within 5–7 business days after payment confirmation.

  • Custom or personalized products may require additional production time.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotions, processing times may be slightly longer.

2. Shipping Methods & Delivery Time

Shipping times vary based on your location and the shipping method selected at checkout.

Estimated delivery times:

  • Domestic: 2–5 business days after dispatch

  • International: 5–7 business days after dispatch, depending on destination and customs clearance

Delivery times are estimates and may be affected by courier delays, customs procedures, or unforeseen circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight and size

  • Selected shipping method

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 24 hours to update after dispatch.

5. Customs, Duties & Taxes

For international orders:

  • DOZPrint is not responsible for customs delays.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

6. Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate and complete.

  • DOZPrint is not responsible for delays or losses due to incorrect or incomplete addresses.

  • Orders returned due to failed delivery may require additional shipping fees for reshipment.

7. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date).

  • Please include your order number and clear photos (if damaged).

We will evaluate the issue and assist with a replacement or solution where applicable.

8. Contact Us

If you have any questions about shipping, feel free to contact us:

Email: us@dozprint.com
Website: www.dozprint.com